IT Support Built For
Engineering Practices.

Engineering practices place very different demands on their technology compared with a typical office-based business. CAD and BIM applications, high-performance workstations, large project files, specialist software, complex licensing and collaboration with external project teams all introduce additional requirements.

An IT provider that understands engineering can look beyond whether a computer or server is simply "working" and consider how technology affects the productivity of your engineers.

We take the time to understand your applications, workflows and project requirements so that your IT infrastructure supports the way your business actually works. That means fewer productivity issues, better-informed technology decisions and an IT strategy aligned with the needs of an engineering practice.

Yes! We support IT environments running specialist engineering and design applications, including Autodesk products such as AutoCAD and Revit, alongside the wider systems and infrastructure these applications depend upon.

There is an important distinction between application support and IT support. Your software vendor may be responsible for defects or specialist functionality within an application, but many apparent "software problems" are actually caused by the surrounding IT environment.

Workstation specifications, graphics drivers, network performance, storage, permissions, licensing, connectivity and integrations can all affect application performance. We work across these areas and, where necessary, liaise with your software vendors on your behalf to get problems resolved.

An engineer unable to access a project or use a critical application can quickly become more expensive than the underlying IT problem.

That's why we focus on business impact and resolution, rather than simply measuring how quickly a support ticket receives a response.

Our support team combines proactive monitoring with responsive technical support to identify and resolve issues quickly. We also look for recurring problems and their root causes, rather than repeatedly applying temporary fixes.

The objective is straightforward: reduce disruption and give your engineers more time to do productive, billable work.

Yes. Specifying an engineering workstation isn't simply a matter of buying the most powerful computer available.

Different applications and workflows place different demands on processors, memory, graphics cards, storage and network infrastructure. A workstation suitable for general AutoCAD use may have very different requirements from one used for large Revit models, point clouds, rendering, simulation or other computationally intensive workloads.

We help match hardware specifications to the people and applications using them. We also consider standardisation, warranties, lifecycle, deployment and future requirements so that you're investing in equipment that delivers appropriate performance without unnecessary cost.

Engineering practices often hold commercially sensitive information belonging both to themselves and their clients, making cybersecurity an important business and contractual consideration.

We use a layered approach to security rather than relying on any single product. Depending on your requirements, this can include multi-factor authentication, endpoint protection, email security, device management, access controls, encryption, security monitoring, patch management, backup and user awareness.

We also consider who should have access to information and how that access is controlled when employees join, leave or change roles.

Where clients or supply chains impose cybersecurity requirements, we can also help you understand and demonstrate the controls you have in place.

Yes. Cybersecurity requirements increasingly form part of tenders, supply-chain assessments and client contracts, particularly where firms handle sensitive project or infrastructure information.

We can help assess your existing environment, identify gaps and implement the technical controls required to improve your security posture.

This can include assistance with Cyber Essentials and Cyber Essentials Plus, as well as helping you respond more confidently to client security questionnaires and due-diligence requests.

More importantly, we don't view compliance as a one-off exercise. The underlying objective is to establish sensible, maintainable security controls that continue protecting the business after an assessment has been completed.

Good managed IT should be about more than fixing problems when something breaks.

We help clients understand the condition of their technology environment, identify risks and plan future investment. This can include workstation and server replacement cycles, Microsoft 365, cybersecurity, cloud services, connectivity, storage, backup and major infrastructure projects.

Rather than presenting unexpected recommendations as they arise, we aim to develop a technology roadmap that prioritises investment according to business need, risk and expected benefit.

This gives management greater visibility of upcoming expenditure and helps ensure technology decisions support the firm's wider plans for growth, productivity and resilience.

Changing IT provider can feel like a significant risk, particularly when your existing provider holds important passwords, documentation and knowledge about your systems. A well-managed transition should minimise that risk.

Our onboarding process starts by understanding and documenting your existing environment, including users, devices, networks, Microsoft 365, security, backups, suppliers, applications and other critical systems.

We coordinate the handover with your incumbent provider, verify that the information and access we need have been transferred, deploy our management and security systems, and identify any immediate risks requiring attention.

We don't expect you to replace everything simply because you've changed provider. Our first priority is to understand what you already have, stabilise the environment and establish a sensible plan for improvement.

The aim is to make changing IT provider a controlled transition rather than a disruptive IT project.